This position is established as a Work and Family Life (WFL) Specialist. The primary purpose of this position is to plan, implement, administer and counsel eligible personnel on various WFL issues and provide information and referral services at the designated installation. Programs and services are delivered, promoted and often coordinated with/through FFSC staff members and various stakeholders throughout the chain of command, military and civilian community.
Serves as a consultant and instructor on a variety of WFL topics and issues (see programs below). Provides informative and tangible advice, assistance, and instruction to address customer concerns, needs and requirements associated with Navy-life (deployment/separation; frequent relocation, transitioning from military to civilian life, etc.). Gathers data, compiles statistics, reports progress and makes recommendations to the supervisor on program planning, agency coordination and follow-up procedures for use at installation, regional and DoD levels. Evaluates, interprets and acts upon data received through customer interviews, general research provided by other agencies/academia, and community based resources. Implements, monitors, documents and tracks service provisions to evaluate and ensure client satisfaction and effectiveness. Disseminates and collects customer evaluation feedback in accordance with the FFSC Quality Assurance Plan. Provides timely inputting of FFSMIS (or equivalent data collection program), and other required workload data for all services provided. Ensures appropriate referrals and follow-up for services requested and documents contacts and independently and/or with other FFSC staff to provide guidance and training to deliver course curricula and prepare accompanying resource materials. Plans, coordinates, and schedules FFSC workshops, programs, and GMTs. Regularly reviews all new and existing programming IAW with Region and CNIC policies and recommends changes to supervisor. Organizes and implements initiatives such as job fairs and executive career study groups that invite prospective employers to the installation. Provides backup support to all other WFL Specialists, and is cross-trained to provide support in other WFL program areas not specifically assigned to this incumbent. Responsible for marketing program workshops, events, and activities verbally and in writing via AFN, base newspaper, social media IAW the center’s outreach and marketing plan in partnership with the center’s administrator responsible for center marketing. Works with N9 functional areas by facilitating joint program events and presentations in N9 recreation, lodging, housing, barracks and other facilities. Collaborates with civilian and military professional resources to gather information and stay abreast of current issues and events. Responsible for the coordination and completion of special project activities including but not limited to CNIC monthly themed events and activities. Serves on various committees and councils to optimize viewpoints related to military life. May serve as command representative for the command representative program and makes contacts with commands in accordance with guidelines established by the FFSC Director.
Occasional travel - Travel may be required.