IT Service Metrics & Performance Management Specialist

Barcelona, Catalonia, es
Company: Zurich Insurance Company
Category: Management Occupations
Published on 2021-06-13 22:04:15

Our opportunity

In this role, you will develop, implement, and maintain a set of Application productivity metrics, for measuring the efficiency and effectiveness of the Software Delivery Life Cycle (SDLC) framework. You will play a key role in the implementation and execution of a new strategic capability to increase the control and oversight of Zurich Application Portfolio.

Additionally, as a Metrics and Performance expert, you will be required to support the definition and implementation for other sets of metrics directly related with Zurich Application Portfolio.

Your role

As an IT Service Metrics & Performance Management Specialist your main responsibilities will involve

  • Develop a set of KPIs to monitor the set of metrics for Application productivity/SDLC process, Data Quality and Application Cost
  • Create and track relevant KPIs for the various operations leaders in a timely and consistent manner
  • Create standardized reports that link corporate KPIs to KPI program for teams and Business Units
  • Integrates & maintains data feeds from various internal & external delivery organizations according to Zurich IT Service Standards
  • Maintain, develop, improve and automate reports
  • Escalate issues encountered related to data/reports as soon as they become apparent, while providing viable solutions and options to address these challenges
  • Interpret data and analyze results in order to provide key business information and recommendations for improvement
  • Your Skills and Experience

    As an IT Service Metrics & Performance Management Specialist your skills and qualifications will ideally include:

  • University level education or equivalent
  • +4 years of work experience in technical positions including +3 years as an Application Architect
  • Solid knowledge of ITIL and SDLC Framework, Agile/SCRUM and DevOps methodologies
  • Prior experience implementing metrics for measuring Software Delivery Life Cycle (SDLC) framework
  • Experience working in an outsourced environment, either on the client side or in a supplier service delivery organization
  • Ability to collate business requirements transform them into design requirements for data models and reports
  • Effective communication, presentation and relationship management skills at different levels in a multicultural environment,
  • Fluent in English (written and spoken), other languages beneficial
  • Additional Information

    This is temporal position for 6 months with possibility to extend

    As well as a competitive salary and a yearly bonus we offer benefits package which includes:

  • Wide range of internal and external trainings
  • Ticket restaurant
  • Option to work remotely up to 50% of time weekly
  • Life Insurance
  • Exclusive Employees discounts
  • Free English and Spanish classes depending on the needs
  • Primary work location is Barcelona. You can apply by clicking on the button “Apply online”

    Who we are

    Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

    So be challenged. Be inspired. Help us make a difference.

    At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

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