CRM Tech Specialist (They/She/He)

Barcelona, Catalonia, es
Company: Glovo
Category: Arts, Design, Entertainment, Sports, and Media Occupations
Published on 2021-06-12 22:04:21

About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity:

One of the key actors of the platform are the riders, Glovers as we like to call them. They are the core of the supply department, and one of the three pillars of our platform, along with Partners and Customers. We are looking for a creative problem solver to join our Barcelona HQ. Working in Global Supply Growth, you will need to collaborate with other Global, Regional and Local teams. You will work very closely with the Glover Experience, Cash, RTO (Real Time Operations), Operations Excellence and Product Teams.You will need to take operational metrics as an input, and find creative ways of impacting Glovers at the right time, to help them get the most out of the platform, and deliver the best customer and partner experience. We want someone who thinks big, someone who will use their critical thinking to improve the overall supply operations.You will need to find scalable ways to automate tasks, in a way that they can remain adaptable to local needs and practices, while minimizing manual work. This role will require a strong knowledge of CRM tools, Zapier, Google Scripts, and an ability to think outside of the box when normal methods don’t work to complete a task.

Be a part of a team where you will:

  • Work on toolifying and scaling processes, making them faster and more scalable
  • Build robust, low friction tools used by local teams to accomplish their goals
  • Define new campaigns that will improve our quality metrics
  • Find technological solutions to carry out your projects, whether those solutions have been implemented already or not
  • Run A/B Tests fast and smartly to get new insights
  • Work closely with the Global Glover Experience team, to ensure that comms respect Glovers and brand Guidelines
  • Contribute towards the continuous improvement of Glover life-cycle through out-of-the-box thinking

  • Good level of HTML for email marketing
  • Experience working with code (SQL, Javascript, Python, etc.)
  • Some experience with Rest API or webhooks
  • Fast learning skills and no fear to learn whatever it comes
  • Creativity and a self-starter attitude with a constructive critical thinking
  • Experience with any CRM tool, preferable Mobile CRM such as Braze, Selligent, Salesforce, etc
  • Ability to adapt in an ever-changing environment - balancing intense attention to detail with swift turnaround while working in a collaborative, positive manner.

  • Tableau Looker, Google Data Studio or similar
  • Proven track-record of devising and delivering successful automations using Zapier, Google Scripts, or any other tool.
  • Experience our Glovo Life benefits:

  • Enticing Phantom Shares plan
  • Attractive Relocation package (if applicable ;))
  • Comprehensive Private Health Insurance
  • Cobee discounts on kindergarten, transportation, and food
  • Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
  • Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
  • Discounted Gym memberships
  • Flexible working environment
  • What you’ll find when working at Glovo:

  • Gas: We work hard with energy and passion for what we do.
  • Care: We act in the best interest of a sustainable future.
  • Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
  • Stay Humble: We embrace mistakes and feedback to learn from them.
  • Glownership: We roll up our sleeves and get work done no matter our position and level.
  • If you believe you match these values, we look forward to meeting you! At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!

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